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Return & Refund Policy
A considered purchase should come with clear return information.
30-day return requests
Contact [email protected] within 30 days of receiving your order to request a return. Provide your order number and the reason for your request. We will provide return authorization and instructions before you send the item back.
Ordinary return condition
For a change-of-mind return, items must be unused, in their original condition and in their original packaging. Include all pieces of a set being returned. These ordinary return conditions do not automatically disqualify a damaged, defective or incorrect item merely because its packaging has been opened.
Damaged, defective or incorrect items
Contact [email protected] with your order number and a description of the issue. If possible, include photographs to help us assess the problem. Loomkraft pays the return shipping cost where the return results from our error, damage, a defect or an incorrect item. We will review the issue and provide return instructions.
Return shipping & fees
For a change-of-mind return, the customer pays return shipping. For a return caused by our error, damage, a defect or an incorrect item, Loomkraft pays return shipping. We do not charge a restocking fee.
Return address
After receiving authorization, return items to Loomkraft, 303 E Oak St, Walla Walla, Washington 99362, United States. Please contact us before sending a return so we can identify your request and provide instructions.
Refunds
After your refund is approved, the funds will be returned to the original payment account within 10 calendar days. We do not redirect approved refunds to a different payment account.
Questions
For return or refund assistance, contact [email protected].